Customer: I'd like three espressos to go, please.
Barista: How far are you going with them?
Customer: Huh?
Barista: The espressos might get cold on the way. How far are you going?
Customer: Uh, I dunno - maybe 4 or 5 blocks? They're for people at my office.
Barista: Sorry, too far. They won't be any good when you arrive. I refuse your order.
Customer: Is this a joke?
Barista: You heard me.Bewildered, the man man left Grumpy's empty-handed. E meekly ordered his coffee -- to stay -- and received a mind-blowingly delicious cup of joe.
Cafe Grumpy: Have it their way, or take your f*ing business elsewhere.
1 comment:
While it may make no sense to refuse a sale (at one level), ensuring that the end user receives only a quality product is a commendable goal. The challenge we all face is the control of how our product is used after it leaves our hands - the customer experience is 50% product features/functions and 50% how the end user actually "uses/interacts" with what we have sold them - you can use a Jimmy Choo to hammer a nail, but don't complain when the shoe breaks.
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